Parties and Location: The name of the individual as listed on the booking page is a “Client” of Texas Raised Gardens and an employee of Texas Raised Gardens is the “Consultant.” The location of the Consultation will always be at the site where the future garden is to be built. Consultations booked in cities other than the 8 listed at the bottom of each page on this website will be conducted virtually. After this virtual consultation, if the Client wishes to proceed with a build, the Consultant will charge a Travel Fee to visit the future garden’s location.

Duration and Limitations: The Garden Design Consultation booked on this website includes up to 1.5 hours of consultation time and 1 basic hand drawn birds eye view Kitchen Garden Design for 1 area of the property. Special features such as fruit trees, seating, water or fire features, retaining walls, and/or large fencing constitutes a “Complex Design.” Complex Designs, large gardens (>150sf), multiple areas or projects requiring more than 1.5 hours of time on site to measure and estimate may incur an additional Design Fee depending on the project that start at $150. This additional fee will be made clear to Clients before we proceed with the Design. The Garden Design Consultation fee paid through this webpage at booking covers garden addresses in Austin, Bee Cave, Lakeway, Westlake, Dripping Springs, Wimberley, Driftwood, Kyle and Buda. A $45 travel fee is required to gardens in Round Rock, Cedar Park, Georgetown, Leander and Lake Travis and will be billed separately after booking.

Rescheduling, cancelling and no-shows: Consultant conducts consultations outdoors in a wide variety of weather. Heavy rains or extreme temperatures (above 95 or under 45 degrees) are subject to reschedule by us. Consultations rescheduled by Consultant will be rescheduled to the next available date. When Client books a Garden Design Consultation, Client is agreeing to be available at the garden location at the appointment time. Consultations begin and end promptly. If the consultation cannot begin at the scheduled time for a reason outside of Consultant’s control, TRG does not guarantee that the Consultation end time will be extended. If Client is not available at the scheduled time, this is considered a “no-show” and Consultant will reschedule the booking and an additional $100 no-show fee will apply. If Consultant does not receive confirmation from the Client by email of the rescheduled date within 24 hours before the Consultation, the Consultation will be cancelled with no refund. Booking on this website will generate an email to the email address provided by the Client with a button to “Add To Calendar” and a button to “Change/Cancel” the appointment. In the case where Client needs to reschedule or cancel, Client can do so from this button or by emailing hilary@texasraisedgardens.com. If it’s fewer than 24 hours from the appointment time, Client will not be able to reschedule from this email and will need to contact TRG via email at hilary@texasraisedgardens.com. Appointments rescheduled by the client fewer than 24 hours from Consultation time for any reason other than bad weather are subject to a $50 reschedule fee. Refunds will not be given for appointments cancelled by the Client fewer than 7 days prior to the appointment. A 50% refund will be giving for appointments cancelled by the Client more than 7 days prior to the appointment day.

After the consultation: After the Home Design Consultation, when a Client is ready to move forward with the design and prepare for installation, a $500 Design Proposal Deposit is required to engage the design process. This Deposit is non-refundable and covers the time, resources and other design fees we pay for other designs from sub contracted craftsman and artists to create the custom pieces of the project.

This Design Proposal Deposit is deducted from the final cost of the garden installation and includes a 3D rendering, a detailed installation plan and precise estimate for the project. It also includes one minor change to the design. Additional changes or multiple changes will require additional design fees. The Client and Consultation will meet via zoom to discuss the Design Proposal. Project estimate is guarantied for fourteen (14) days and subject to change after fourteen (14) days. If installation projects based on this Design Proposal cannot be scheduled within 3 months of the Home Design Consultation due to factors outside of the Consultant’s control but within Client control, another Home Design Consultation will need to be booked by the Client at the full price.